F A Qs
How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–7 business days, depending on your location. Delivery timelines may vary for remote locations.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email and/or SMS. You can also track your order through the Track Your Order page on our website.
How can I contact your support team?
You can reach us through our Contact Us page, email us, or send us a message on WhatsApp. Our support team will get back to you as soon as possible.
Can I cancel or modify my order after placing it?
Orders can only be cancelled or modified before they are shipped. Please contact our support team immediately if you need any changes.
Do you offer Cash on Delivery (COD)?
No. We currently do not offer Cash on Delivery (COD). We provide a Partial Prepaid payment option for eligible orders, where you pay a small amount in advance and the remaining amount at the time of delivery.
What is your return and exchange policy?
We do not offer returns. However:
If you receive a product with a manufacturing defect, tear, or damage, please contact us within 24 hours of delivery with clear photos and your order details.
If the size doesn't fit, we offer a size exchange only, subject to stock availability. The product must be unused, unwashed, and returned with all original tags and packaging.
Do you ship across India?
Yes, we deliver to most locations across India.
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Partial Prepaid payments through our secure payment gateway.
What if I receive a damaged or defective product?
If your order arrives damaged, torn, or with a manufacturing defect, please contact us within 24 hours of delivery with your order number and clear photos or videos of the product. We'll review your request and provide a suitable resolution.
How do I choose the right size?
Every product page includes a Size Guide to help you choose the correct fit. If you need assistance before placing your order, feel free to contact our support team.
Are BALACKK products made in India?
Yes. All BALACKK products are proudly Made in India, crafted using premium-quality fabrics for comfort, durability, and everyday wear.
Will I receive an order confirmation?
Yes. As soon as your order is placed successfully, you'll receive an order confirmation via email and/or SMS with your order details.
What if my package is delayed?
Delivery times may occasionally be affected by courier delays, weather, or other unforeseen circumstances. If your order is delayed, please contact our support team, and we'll help you with the latest update.
How should I care for my BALACKK apparel?
- Machine wash cold with similar colours.
- Wash inside out.
- Do not bleach.
- Tumble dry on low heat.
- Iron inside out if needed.
Following these care instructions will help maintain the fabric quality, colour, and print for longer.
At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.